Last Updated: 12 October, 2025
Welcome to Sol (Sol Menopause or Spring of Life)! We respect your privacy and are committed to protecting your personal data through our compliance with this Privacy Policy (“Policy”). This Policy describes the types of information we may collect from you or that you may provide (“Personal Information”) on the Sol Menopause App and solmenopause.com website (“App” “Website” or “Service”) and any of its related products and services (collectively, “Services”). It also outlines our practices for collecting, using, maintaining, protecting, and disclosing your Personal Information, as well as your rights and choices regarding your data.
This Policy is a legally binding agreement between you (“User”, “you”, or “your”) and Sol Menopause (operating under WellForHer Pte. Ltd. “we”, “us”, or “our”). If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this agreement. If you do not have such authority or do not agree with the terms of this Policy, you must not accept this agreement and may not access or use the Website and Services.
By accessing and using the Sol Menopause App, Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. This Policy does not apply to the practices of companies we do not own or control or to individuals we do not employ or manage.
1. Who We Are
Our website address is: https://solmenopause.com/
2. Collection of Personal Information
You can access and use the Sol Menopause App, Website and Services without revealing your identity or providing any Personal Information. However, if you wish to use certain features, such as subscribing to our newsletter, downloading resources, or creating an account, you may be asked to provide certain Personal Information.
Information You Provide:
- Contact Information: Such as your name, email address, and phone number.
- Account Information: If you create an account, we may collect your username, password, and other details necessary for account management.
- Payment Information: If you make a purchase, we may collect payment details such as credit card information, billing address, and transaction history. Note that payment processing is handled by third-party payment processors.
- Content You Submit: This includes comments, feedback, articles, images, or other materials you willingly provide.
- Demographic and health Information: We may ask for demographic and health details such as age, gender, location, and health information to better understand our audience and tailor our content.
Information Collected Automatically:
- Usage Data: We collect information about how you interact with the Sol Menopause App and Website, such as pages visited, time spent on the site, and browsing behavior.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze website traffic, and understand user behavior. You can manage your cookie preferences through your browser settings.
- Device and Browser Information: We may collect information about the device and browser you use, including your IP address, operating system, browser type, and device identifiers.
Information from Third Parties:
We may also collect Personal Information from public databases, social media platforms, third-party data providers, and joint marketing partners. This may include demographic information, device information, location data, and online behavioral data.
3. Use of Personal Information
We use your Personal Information for the following purposes:
- To Provide Services: To deliver the Sol Menopause App, Website and Services, including sending newsletters, free resources, and processing payments.
- To Improve Sol Menopause App and Website: To analyze usage patterns, diagnose technical issues, and enhance the functionality and content of the App and Website.
- To Communicate With You: To respond to your inquiries, provide customer support, and send updates about our products and services.
- For Marketing Purposes: To send you promotional materials, recipes, and tips related to hormone balance and health, if you have opted in to receive such communications.
- For Personalization: To tailor our content and recommendations to your interests and preferences.
- For Research and Analytics: To conduct research, analyze trends, and gather demographic information about our user base.
- To Ensure Security: To monitor and protect the security of the App and Website and prevent fraud or unauthorized access.
4. Legal Basis for Processing (GDPR and PDPA Compliance)
We process your Personal Information based on the following legal grounds:
- Consent: Where you have provided explicit consent for specific purposes (e.g., marketing communications).
- Contractual Necessity: To fulfill our obligations under a contract with you (e.g., providing access to the App, Website and Services).
- Legal Obligations: To comply with applicable laws and regulations.
- Legitimate Interests: To pursue our legitimate business interests, such as improving our Services and ensuring security, provided these interests do not override your rights and freedoms.
Under Singapore’s PDPA, we will obtain your consent before collecting, using, or disclosing your Personal Information, except where permitted or required by law.
4A. Global Applicability and Local Laws
We recognize that users of the Sol Menopause App and Website may access our Services from different parts of the world. While our data protection practices are primarily designed to comply with Singapore’s Personal Data Protection Act (PDPA) and the European Union/United Kingdom General Data Protection Regulation (GDPR), we also strive to meet the requirements of other applicable data privacy laws where our users reside, including but not limited to the California Consumer Privacy Act (CCPA), Australia’s Privacy Act, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Brazil’s General Data Protection Law (LGPD), and equivalent legislation in other jurisdictions.
By using our Services, you acknowledge that your Personal Information may be transferred and processed in jurisdictions that may have different data protection laws, but we ensure that appropriate safeguards and contractual protections are in place to maintain a consistent level of data protection globally.
5. Sharing of Personal Information
We do not sell, trade, or rent your Personal Information to third parties. However, we may share your information in the following circumstances:
- Service Providers: With third-party service providers who assist us in operating the App and Website, processing payments, or conducting analytics. These providers are contractually obligated to protect your information.
- Legal Requirements: If required by law, regulation, or legal process, or to protect our rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
6. International Data Transfers
Your Personal Information may be transferred to and processed in countries outside of Singapore, including the United States and the European Union. We ensure that such transfers comply with applicable data protection laws, including the PDPA and GDPR, by implementing appropriate safeguards such as standard contractual clauses.
7. Data Retention
We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. Once the retention period expires, your data will be securely deleted or anonymized.
8. Your Rights and Choices
Under the PDPA and GDPR, you have the following rights:
- Access and Correction: You can request access to your Personal Information and ask us to correct or update it.
- Withdrawal of Consent: You may withdraw your consent for us to process your Personal Information at any time.
- Data Portability: You can request a copy of your data in a structured, machine-readable format.
- Deletion: You may request the deletion of your Personal Information, subject to legal obligations.
- Opt-Out: You can unsubscribe from our marketing communications at any time by clicking the “unsubscribe” link in our emails.
To exercise these rights, please contact us using the details provided below.
9. Children’s Privacy
Our Sol App, Website and Services are not intended for children under the age of 18. We do not knowingly collect Personal Information from children. If you believe a child has provided us with their data, please contact us immediately.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and analyze website traffic. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.
11. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your Personal Information. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
12. Changes to This Policy
We may update this Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the App, Website and Services after such changes constitutes your acceptance of the revised Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Policy or your Personal Information, please contact us at:
Email: [email protected]
Address: WellForHer Pte. Ltd. 160 Robinson Road, #14-04, Singapore Business Federation Center, Singapore 068914
Website: https://solmenopause.com/